This page explains how to ask Yodai LLC ("YODAI") to delete the data it keeps about you, including data that comes through Facebook and WhatsApp (Meta).
1. What we keep from Meta
If you connect your WhatsApp Business account or log in to YODAI with Facebook, we keep only what is needed for it to work: the ID of your WhatsApp Business account and phone number, the permission to send and receive messages on behalf of your business, and the conversations with your customers that come in through that number. We never store your Facebook password.
2. Remove YODAI's access from Facebook
You can withdraw the permission at any time from your Facebook account: Settings & privacy → Settings → Business integrations (or Apps and websites), select yodai and remove it. From that moment YODAI can no longer read or send messages through your WhatsApp.
3. Ask us to delete your data
Email contact@yodai.ai from your account's email address with the subject "Delete my data", and tell us what you want deleted: your whole account, a specific website, or only the WhatsApp connection.
- We delete your account, your websites and what they store (products, orders, bookings and contacts), and the WhatsApp connection and its conversations.
- We confirm by email once it is done, within 30 days at most.
- Encrypted backups are replaced every night: deleted data is gone from them within about 10 days.
- We only keep what the law requires us to keep, such as billing records of payments already made.
4. If you are a customer of a business that uses YODAI
If you messaged a business on WhatsApp, or bought or booked on its website, that business manages your data: ask them. If they do not reply, email contact@yodai.ai with the name of the business and we will help you get it deleted.